Introduction
Hi from AHMED SOLIMAN, Data Analyst
CASE Specialist at Amazon with Experience in dealing with customers, solving escalation problems, and mentoring new hires and a computer science graduate with data analysis
knowledge. Familiar with Python, Excel, and SQL.
1+
Year of
Experience
5+
projects completed
About
Every great design begin with
an even better story
As a Computer Science graduate, specializing in Computer Science, I worked with my team in developing an Arabic Text Summarization tool for Our graduation project. Utilizing the modified PageRank algorithm and NLP techniques, our project aimed to efficiently summarize Arabic texts.
My professional journey began at Amazon in March 2023 as a CAP Associate, where I contributed to the Concession Abuse Prevention team until January 2024. Currently, I serve as a CASE Specialist, focusing on claims and supervising escalated issues in the MENA region. In this role, I handle complex customer problems in the commerce sector, including shipping, order issues, and
concessions. Additionally, I mentor new hires and employ analytical skills to identify patterns and root causes of recurring problems.
My technical proficiency includes Python, SQL, Excel, and Tableau. I have applied these skills in diverse projects, such as conducting A/B testing on e-commerce websites, predicting house prices using regression models, and developing a fake news detection system using Twitter data.
resume
Education & Experience
CASE SPECIALIST
AMAZON
Claims and Supervisor Escalation Specialist at Amazon
Handling Escalations and complex problems Related to customers in the MENA Region.
Support the agents technically by teaching them policy guidelines and issues and conflicts they will face while handling the Contacts.
Try to find the root cause of the problems by analyzing patterns.
CAP SUBJECT MATTER EXPERT
AMAZON
Concession abuse prevention subject matter expert Working as a Mentor providing guidance and support to new hires in the CAP team by supporting two new batches
Support them technically by teaching them policy guidelines and issues and conflicts that they will face while handling the Contacts, also helping them handle customers and improve their handling time.
CAP ASSOCIATE BILINGUAL
AMAZON
Working in the Concession Abuse Prevention Team at Amazon.
Detect whether the customer has the right to take the refund or not according to policy.
Dealing with customers from Egypt, The United Arab Emirates, and Saudi Arabia.
B.Sc., Computer & Information Science
Ain Shams University
Courses: Structured programming, data Structure, algorithms, object-oriented programming, calculus, probability, statistics, machine learning, and neural networks.
COURSES
AWS machine learning foundation
Data analysis Nanodegree challenger and professional specialization on Udacity
Advanced Data analysis Nanodegree on Udacity
Stanford machine learning specialization on Coursera.
my skills
My Advantages
92%
Office 365
85%
SQL
80%
Python
80%
R programming language
86%
Data Analysis
Services
My Specializations
Website Design
I created digital products with unique ideas use Figma & Framer
24 ProjectsDevelopment
I build website go live with Framer, Webflow or WordPress
126 ProjectsSEO/Marketing
Increase the traffic for your website with SEO optimized
8 ProjectsPortfolio
Featured Projects
Arabic text summarization
skills: Python, natural language processing, graph, flask
Team graduation project to summarize any Arabic text using NLP techniques and modified page rank algorithm.
By ranking the sentences based on the effect of the sentence in the document.
Using a modified page rank algorithm and selecting a percentage of sentences with high weights.
Using Flask as a backend framework to make our model as a website.
A/B testing project
skills: python, data analysis, data visualization
I worked to understand the result of the A/B test run by an e-commerce website.
The goal is to work through this notebook to help the company understand whether they should implement a new page, keep the old one, or make another decision and visualize the results.
Fake news Detection project
skills: python, natural language processing, machine learning
Detect whether the news is fake or not based on training data, which is previous tweets labeled as fake or real.
Using support vector machine and logistic regression algorithms to classify the news with a model accuracy of 93.8%.
House Classification
skills: python, machine learning, classification
Using logistic regression and Support vector machine algorithms to classify houses based on multiple features like area, number of rooms, bathrooms, and other features to predict the house rank.
testimonial
Trusted by Hundered Clients
Paublo Dybala
CEO of IBM Global
“Ahmed- A Data Analyst with the creativity, professional andvmaster of code. Much more than what i'm expect.
High quality product & flexiable price. Recommended!.”
Christina Morillo
Product Management of Invision App Inc
“Ahmed was a real pleasure to work with and we look
forward to working with him again. He's definitely the kind of data analyst that you can trust with any project from A-Z.”
Phil Foden
Director of Envato LLC
“Extremely profressional and fast service!. Ahmed is a master
of code and he also very creative. We done 3 projects with
him and certain will continue.”